SHIPPING
When will my order ship?
All orders placed before noon will be shipped on the same business day. Please note that shipping times may vary depending on factors such as location, holidays or inclement weather.
How are my products shipped?
We ship our products using UPS SurePost, unless you choose expedited shipping
Do you ship internationally?
Yes, we offer international shipping! Please note that the customer is responsible for covering the cost of shipping, as well as any applicable customs fees. These fees are typically charged by the shipping company and must be paid by the customer.
Can I cancel my order?
You may only cancel your order on the same day it was placed, but not after. We typically ship orders right away. Please contact bark@pridegroomnyc.com directly to cancel an order.
Can I make a return?
We accept returns on products that are unused and unopened. PRIDE+GROOM recommends washing techniques based on the principles of professional dog grooming. If you’re concerned about a particular product, simply test a small area before washing. If you have any concerns about the product(s), please email our customer support team at bark@pridegroomnyc.com
What happens if my product arrives damaged?
Shipping damage happens! If your order arrives damaged, please notify us immediately. We will provide instructions. Please include your order number in your email. Email: bark@pridegroomnyc.com
PRODUCT
What are the ingredients? Where can I see them?
To view the ingredients for each of our products, simply navigate to the information section of the product page. We believe in transparency and therefore disclose 100% of our ingredients for each product. You can also head over to our INGREDIENTS PAGE.
Why are there so many ingredients?
We have nothing to hide! In fact we're really proud of our ingredients. Unfortunately there are no regulatory demands for companies to disclose all of their ingredients on the label, which is why you don’t often see all of them transparently. PRIDE+GROOM strongly believes in transparency and therefore lists 100% of the ingredients right on our labels.
Do you use preservatives?
Preservatives are one type of ingredient that is necessary for maintaining the stability and safety of the product. Without preservatives, harmful bacteria can grow and multiply in the formula, making the shampoo or conditioner potentially harmful to use. Our products contain a concentration of preservatives that are safe for your pet. Additionally, fragrance ingredients are included in the product to enhance the scent and provide a pleasant grooming experience for your pet. We are committed to using only safe and effective ingredients in our products and ensuring that they are 100% disclosed.
Are your dog grooming products tearless?
Absolutely! Our products are designed to be completely tearless, making them safe to use on your dog's face and around their eyes. Even if a small amount gets into your dog's eyes, it won't cause discomfort or irritation.
Is THE BALM safe to lick/ingest?
Yes, THE BALM is safe for dogs to lick and ingest. Our formula is made of all organic ingredients, including shea butter, almond oil, beeswax, immortelle, calendula oil, and Vitamin E, all of which are safe for dogs to consume.
Can the products be used on cats?
Certainly! Our formulas are gentle and made with naturally sourced ingredients, which makes them safe for cats to use. We recommend our foaming waterless shampoo, THE MANE TAME, which is alcohol-free and perfect for cats and pets who prefer to avoid water. THE MANE TAME cleans, deodorizes, and removes debris from your cat's coat, leaving it looking and feeling fresh.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team (Jane) will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at bark@pridegroomnyc.com
Other questions or concerns? Let's chat.
Please email us at bark@pridegroomnyc.com